By 2025, Gartner predicts that 80% of customer service organizations will be applying generative AI in some form to improve agent and customer experiences.

Join us for this session as we delve into the realm of Copilot capabilities and their transformative impact on customer support by empowering customers to self-serve with personalized chat responses. Discover how Copilot for agents goes beyond mere automation to offer intelligent assistance to agents, not only by drafting responses and summaries but by offering suggestions for scalable, time-saving process improvements.

Through real-world use cases and insightful discussions, we’ll explore the nuances of Freshworks' Copilot feature Freddy AI's functionality, illuminating the ways the feature will elevate customer support and improve contact center efficiency.

Delegates to this session will learn:

• Generative AI as a partner: Discover how the Copilot feature augments human expertise with AI-driven assistance to deliver personalized customer support.
• Give customers what they want: Explore the ways in which generative AI can offer contextual insights and recommendations for specific customer interactions.
• Getting more from your data: Learn how generative AI can provide root cause and trend analysis to help in proactive customer support.