All Access: The AI Revolution in CX 2024
April 23 - 24, 2024
| Free CX Network Webinar Series
Frank Schneider serves as the AI Evangelist for Verint where he is focused on educating customers and the market about the benefits of all things artificial intelligence (AI) at Verint including conversational AI, generative AI and the Verint DaVinci AI Platform. He is a teacher-researcher at heart who has a fervent curiosity for innovative technology and ideas that solve real world business challenges. Schneider comes to Verint through the acquisition of Speakeasy AI where he was co-founder and CEO. In addition to his AI expertise, he is a recognized industry leader and speaker on automation, customer experience, contact center technology and the future of work. Schneider has more than 20 years of experience consulting and leading cloud and digital business transformation initiatives with intelligent automation and customer journey orchestration.
Frank serves as the AI Evangelist for Verint where he is focused on educating customers and the market about the benefits of all things AI at Verint including conversational AI, generative AI & DaVinci™. He is a teacher-researcher at heart who has a fervent curiosity for innovative technology and ideas that solve real world business challenges. Frank comes to Verint by way of Verint’s acquisition of Speakeasy AI where he was co-founder and CEO. He is a recognized industry leader and speaker on AI, automation, CX, contact center technology and the future of work. He has 10+ years of experience consulting and leading cloud & digital business transformation initiatives with intelligent automation and customer journey orchestration.
Day One
11:00 AM Optimizing AI-powered CX projects: Strategies for team collaboration
You have the tech, platform, preferred LLM and even the use cases - the stage is set for implementing AI or generative AI within your CX automation strategy, but what about the team itself? Stakeholder alignment with cross functional collaboration is key to ensuring your use cases become true success stories. Join Frank Schneider, AI Evangelist at Verint, to help uncover the following for your AI-driven CX Automation projects:
- Team dynamic considerations for an effective internal structure that produces wins.
- Collaborative tools and methodologies to deploy to ensure internal alignment.
- Training and skills development considerations to elicit positive momentum post AI launch.
All of these elements will be shared within real world experience examples across Contact Center and Customer Experience initiatives.
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