With nearly thirty years of progressive experience in the contact center industry, my journey began right out of school, taking calls for a large PBM. Since then, I have remained dedicated to this field. Currently, at Herschend Family Entertainment, I focus on consolidation, technology, and delivering top-tier service in the entertainment and hospitality sectors. I have cherished every role I've held, and I am grateful for the daily diversity that allows me to work with technology, data, and people. This blend is what makes managing contact centers truly special. Experience: PSC Director Contact Center –Herschend Family Entertainment Vice President/General Manager/COO –Medical Answering Service Customer Care Director -Xerox Corp Vice President Member Services -National Medical Health Card, an SXC Company Director of Pharmacy Customer Service -Medco Health Solutions