When the stakes are high, customers still pick up the phone. U.S. consumers spend over 10 billion hours a year on the phone with customer support.

Self-improving AI agents are letting companies scale voice without sacrificing quality. With Regal, 200+ customers have driven $8 billion in revenue across 350 million calls.

In this session, find out how you can embrace lifted qualified transfers by 17%. In the same way, a360inc has already cut per-call costs by 80% and eHealth is handling peak Medicare enrollment at 96% CSAT.

Join David Sokolow (VP of Product) and Lex Sivakumar (VP of Growth) as they demo Regal Copilot live, and show how AI is now building AI, deploying production-grade voice agents that reduce speed to value and drive real impact.

Key takeaways:

• Learn about the current state of voice AI
• Discover why voice is the most valuable channel most CX leaders are still underinvesting in
• Find out how self-improving agents are replacing months of prompt engineering with weeks of real learning
• Become familiar with the concept of a Copilot build: natural language in, production-ready agent out