From Cost Center to Experience Engine: The AI-Powered Contact Center
12 May 2026 l Free CX Network Webinar Series
David Sokolow
VP of Product REGAL
David Sokolow is a startup and product leader with a track record of building and scaling platforms from 0→1 and 1→N at high-growth companies. He has served in product, revenue and ops leadership roles, partnering closely with founders and executive teams to tackle the hardest problems at each stage of growth. He has owned platform strategy and mission-critical execution across product, engineering, and operations, driving revenue growth and materially improving efficiency and quality, and previously founded and sold a startup, led product launches at Intuit, and built early product marketing at Grubhub.
Tuesday 12 May 2026
11:30 AM AI building AI: Reducing speed to value for voice AI agents
When the stakes are high, customers still pick up the phone. U.S. consumers spend over 10 billion hours a year on the phone with customer support.
Self-improving AI agents are letting companies scale voice without sacrificing quality. With Regal, 200+ customers have driven $8 billion in revenue across 350 million calls.
In this session, find out how you can embrace lifted qualified transfers by 17%. In the same way, a360inc has already cut per-call costs by 80% and eHealth is handling peak Medicare enrollment at 96% CSAT.
Join David Sokolow (VP of Product) and Lex Sivakumar (VP of Growth) as they demo Regal Copilot live, and show how AI is now building AI, deploying production-grade voice agents that reduce speed to value and drive real impact.
Key takeaways:
- Learn about the current state of voice AI
- Discover why voice is the most valuable channel most CX leaders are still underinvesting in
- Find out how self-improving agents are replacing months of prompt engineering with weeks of real learning
- Become familiar with the concept of a Copilot build: natural language in, production-ready agent out
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