Transforming customer experience with agentic AI
Learn how to cut case deflection by 50 percent by applying agentic AI
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Are you struggling to meet ever-increasing customer demands without expanding the workforce and breaking the bank? Then, this report, which explains how to use autonomous AI to more efficiently provide customer support, has you covered.
Salesforce’s Agentforce forecasts that 50 percent of customer queries will be handled by AI, and these AI-powered tools will enable 24/7 support and reduce average handle time (AHT) by 25 percent.
Real-world examples and proven strategies from experts and thought leaders demonstrate the effectiveness of agentic AI. Discover how you can include agentic AI in your customer experience strategy. Understand the vital role human agents will continue to play in delivering CX. And get specifics on the tools that are available to you right now.
Explore this report to:
- Understand how to improve key performance indicators (KPIs) with agentic AI.
- Learn how others are developing collaborations between human agents and machines.
- Determine how to get started on the agentic AI journey.
