Artificial Intelligence in CX
Artificial intelligence (AI) is transforming customer experience by revolutionizing how businesses engage with their customers. AI-driven CX leverages advanced technologies like natural language processing (NLP) and machine learning (ML) to deliver personalized and efficient customer interactions.
By harnessing AI, businesses can automate routine tasks such as handling basic customer inquiries or processing orders, freeing up human agents to focus on more complex and value-added activities. This automation not only reduces operational costs but also ensures consistent and rapid responses to customer queries, ultimately enhancing the overall customer experience. Furthermore, AI-driven analytics provide valuable insights into customer behavior and preferences, empowering businesses to anticipate needs and deliver targeted solutions.
From chatbots to data analysis, the resources below cover how AI is advancing personalization, business operations and loyalty in CX. CX Network also has a series of guides related to AI, including: AI in CX: A CX Network guide, The ethical AI guide for customer experience, The complete guide to generative AI for customer experience, A guide to measuring the ROI on AI-powered CX and The predictive CX guide.
Verizon bets on AI agents to transform CX
June 24 by Francesca Di Meglio
Learn about how Verizon is applying AI agents to transform CX, customer experience
Spirit Airlines adopts AI-powered self-service
June 26 by Francesca Di Meglio
Discover how Spirit Airlines launched an AI-powered self-service program to address challenges
AI agents will reduce workforce but transform CX, says Amazon’s CEO
June 20 by Amelia Brand
Amazon's CEO says that AI will reduce workforce while dramatically improving customer experience
Preparing your data for AI in CX: Ethics, centralization and adoption
June 19 by Chloe Chappell
Learn about how to prepare your data for AI in CX by focusing on ethics, centralization and adoption
How Conduent prepares customers for automation
June 19 by Chloe Chappell
Learn from John Mackey who explains how Conduent prepares customers for automation
Freshworks unveiled the next generation of its Freddy Agentic AI Platform
June 18 by Amelia Brand
Freshworks unveils Freddy Agentic AI to automate tasks, cut costs & boost CSAT with no-code agents
Walmart Mexico's customer insights revolution with AI
June 16 by Francesca Di Meglio
Learn about how Walmart Mexico's customer insights were transformed by leveraging AI
The ethical AI guide for customer experience
September 24 by CX Network
A guide to ensure your use of AI is responsible and fair
The predictive CX guide
September 24 by CX Network
We explore the tools and methods behind predictive CX and how to use predictive analytics to improve customer experiences
A guide to measuring the ROI on AI-powered CX
September 24 by CX Network
CX leaders from CX Panda, CXPA Finland, Cantonal Hospital of Winterthur and Sprinklr explain how to measure the returns on your top tech investments
The complete guide to generative AI for customer experience
September 24 by CX Network
CX Network’s guide to generative AI, how it benefits CX and how to implement it
Artificial Intelligence in CX: A CX Network guide
August 24 by CX Network
Everything you need to know about AI in CX, from its key capabilities to how your peers are investing
