Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer
Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer
How to build your AI use case: A practical blueprint for CX leaders

Events

Dec
09 Tech vs. Humanity: Redefining The Agent Role
Dec
10 How to build your AI use case: A practical blueprint for CX leaders
Feb
24 All Access: Future of Customer Listening 2026
Feb
24 - 25 CX USA Exchange

Popular Content

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5 Is AI is changing what CX means?
6 Top 40 future of CX leaders to follow in 2026

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CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

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With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.

Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.

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Why Learn With CX Network

As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

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02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

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03)Online Events

CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

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04)Webinars

CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

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05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

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Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony
Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Ashlea Atigolo
Ashlea Atigolo

Co-founder, INATIGO

Managing partner, Consult Venture Partners

Claire Cunningham
Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis
Joshua Curtis

Customer care center manager

Super Retail Group

Katja Forbes
Katja Forbes

Executive director, head of client experience, CIB...

Standard Chartered Bank

Claire Hill
Claire Hill

Customer operations director

Travel Counsellors

Ebrahim Hyder
Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel
Gabrijela Juel

Head of Customer Solutions and CX operations

Domain

Andrae Kirkland
Andrae Kirkland

Lead tech program manager

Nike

Yvette Mihelic
Yvette Mihelic

Director customer experience rail operations and m...

John Holland Group

Vinay Parmar
Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu
Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi
MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax
Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian
Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda
Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor
Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye
Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya
Rekha Weerasooriya

VP - customer experience and people development

Dialog Axiata PLC

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