White Papers
CX Network is committed to providing customer experience professionals with the most comprehensive selection of white papers and case studies on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of white papers and case studies, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
Build the best contact experience for employees and customers
August 15 by CX NetworkFrom single vendor relationship management to reducing agent attrition, new technology is simplifying contact center operations
The Contact Center Buyer’s Guide
August 02 by CX NetworkTackle contact center procurement needs with the latest buyer’s guide from 8x8
How to reduce TCO across inbound communications
July 22 by CX NetworkThis guide to Total Cost of Ownership provides a framework to identify and invest in contact center upgrades that drive value and results
Prove the ROI of UX research to improve customer experience
July 21 by CX NetworkBy calculating the unique ROI of UX research, CX teams can improve their processes and find it easier to quantify improvements
Top tips for delivering effortless customer service
July 07 by CX NetworkFind out how to empower agents, delight customers and boost service excellence in this Freshworks’ playbook
How to craft self-service experiences for millions of customers
July 04 by CX NetworkDiscover how Travix made customer service easy to access and deliver by blending self-service, intelligent bots and agent-assistance workflows
Benefits of integrated cloud unified communications
July 01 by CX NetworkThis guide shares how companies can bring together cloud contact center, voice, video and chat together on one platform for benefits including better user experience for everyone and lower total cost of ownership
Best practices for designing customer conversations
June 30 by CX NetworkAdvice on how to implement tried-and-tested conversation design principles with a virtual agent
Helping you take the guesswork out of customer loyalty
June 29 by CX NetworkDownload the 2022 Service Relevance Report to discover exactly what relevance is before everyone else does and get ahead of the competition.
Smarter CX: How contact centers are transforming CX with AI
June 28 by CX NetworkDiscover how to create effortless customer experiences by using artificial intelligence
How APAC consumers have impacted the CX agenda
June 23 by Forrester GumpThis Forrester Consulting study reveals what organizations should prioritize when addressing evolving customer expectations
Moving CX metrics forward
June 01 by CX NetworkDiscover how to improve your CSAT and NPS scores to drive real CX breakthroughs