White Papers
CX Network is committed to providing customer experience professionals with the most comprehensive selection of white papers and case studies on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of white papers and case studies, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
Reimagining omnichannel CX in the age of AI
June 05 by CX NetworkDiscover how AI is driving deeper customer insight and improvements across the frontlines
The 2023 CX leader handbook
May 04 by CX NetworkThe CX leader’s guide to tackling core customer experience challenges
Why human digital experiences are better for business
May 02 by CX NetworkIn CX, digitalization can be a double-edge sword – discover how to meet customer demand with a human touch
Making the case for CX in times of uncertainty
April 11 by CX NetworkTackle global challenges head on and make the business case for CX growth
The CX cost equation and closing the engagement capacity gap
March 14 by CX NetworkDiscover which organizations are best prepared to solve the CX cost equation and lower the cost to serve through automation
10 books to win on customer loyalty
March 07 by CX NetworkA reading list to help CX practitioners capture customers’ hearts
Making the business case for contact center transformation
February 15 by CX NetworkDiscover how to deliver significant immediate, mid-term and long-term strategic value from the contact center
Five ways to balance costs and customer loyalty in the contact center
February 09 by CX NetworkDiscover how to balance competing objectives in the contact center and reduce opex while driving loyalty
2023 Global Contact Center Trends
February 08 by CX NetworkDiscover how the contact center can drive customer loyalty in 2023
2023 Global Consumer Trends Report
February 02 by CX NetworkHow to to focus your CX efforts to win customer loyalty in the year ahead
CX Trends 2023: the rise of immersive experiences
January 23 by CX NetworkLearn about the trends that are reshaping CX this year and how your business can act on them
Scaling contact center efficiency without disrupting existing operations
November 24 by CX NetworkLearn how contact center businesses can ensure high level of operational efficiency while they scale