White Papers
CX Network is committed to providing customer experience professionals with the most comprehensive selection of white papers and case studies on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of white papers and case studies, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
Customer acquisition’s three-act play
December 15 by CX NetworkWave goodbye to third-party cookies and take customer acquisition to the next level
6 signs you need better bot analytics
November 27 by CX NetworkAs bot capabilities expand, discover how to get the most out of your conversational AI
2024 Global Consumer Trends Report
November 17 by CX NetworkIn 2024 organizations must create human connections with their consumers
How Tagado is helping monday.com transform customer feedback into qualitative data intelligence that drives action
November 16 by CX NetworkA case study on Tagado's work to simplify processes for a leading SaaS workplan management platform
How text analytics can uncover the 'why' behind NPS
November 07 by CX NetworkDiscover why NPS is important - and understand its limitations
The state of CX in Europe
November 06 by CX NetworkResearch from IDC and Zoom that shows how European companies are reshaping CX
A practical guide to workforce planning
October 30 by CX NetworkDiscover how AI is creating new opportunities in workforce management and planning
The power and possibility of AI
October 26 by CX NetworkThis whitepaper from Genesys has case studies from Coca-Cola, Helpline and Rabobank
Artificial intelligence: Its place in the contact center
October 13 by CX NetworkHow AI is being used to analyze, anticipate, augment and automate customer experiences
2023 State of HR Report: People teams as a business growth driver
September 11 by CX NetworkFour key insights into the future of HR and its impact on experience management
Get started: Generative AI 101
September 06 by CX NetworkHow to reap the benefits of generative AI while minimizing the risks
Transforming customer experience
September 01 by CX NetworkHow to transform your CX with integrated UCaaS and contact center platforms