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Whitepapers

36 whitepaper results
of 4
Seven secrets of voice of the customer success

It’s very easy to get VoC wrong. To help prevent this, this whitepaper provides you with a step-by-step guide to VoC enlightenment Over the past few... Learn more

How customers rate the mobile retail app leaders

According to Internet Retailer 2016 Mobile 500, app sales are soaring. Mobile sales from apps increased from $35.48 billion in 2014 to $59.86 billion... Learn more

Tags: retail | Mobile
The customer experience retail checklist

Are you providing your customers with the right digital experiences, in-store and online? Retail is evolving and digital is the thread that ties... Learn more

5 digital mistakes retailers continue to make

Digital-enabled experiences will soon be the primary growth driver for retailers, and you need to make sure you capitalise on the opportunities by... Learn more

How Telecommunications Providers Can Reboot The Customer Experience

Few industries have commoditised themselves more than telecommunications. Communications service providers (CSPs) risk becoming mere utilities and,... Learn more

Creating a Customer-Centric Culture Supported by Data-Driven Insights

Customer-centricity is a key part of driving customer experience excellence, but how can data-driven insights help deliver CX success? A company’s... Learn more

NPS Data Customer Experience Success

Net Promoter Score (NPS) has become the most widely accepted measure of customer loyalty and retention. It is also the only customer experience... Learn more

Tags: nps | loyalty | retention
ROI Customer Experience Management

Companies used to compete primarily on product, service or price. Now if they expect to thrive, they compete on customer experience. By providing a... Learn more

Multi-Channel Connecting Customers to a Deeper Conversation

How to communicate through multiple channels for greater engagement and retention. In our digital age there has been a lot of talk about the... Learn more

How to Capitalise on the Digital Disruption Impacting Customer Experience

When you search for the meaning of digital disruption online, you’ll find as many different answers as there are results. It affects organisations (... Learn more

36 whitepaper results
of 4