Service Management Group

SMG (Service Management Group) partners with more than 350 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform competitors. Strategic solutions include omniCX, Brand Research, and Employee Engagement. SMG evaluates over 150 million surveys annually, in 50 languages across 125 countries.

Solution Category
Social Customer Service