OrecX LLC provides VoIP recording solutions for call center applications. It offers Oreka GPL open source recorder to record and retrieve calls via a browser based interface; Oreka TR that enables clients to search, find, and categorize recordings; and Oreka LM live monitoring that enables managers to see who is on the phone real time. The company also provides Oreka QM quality monitoring for evaluating agent's call; providing specific feedback and coaching to agents; and measuring results over time and across multiple agents. In addition, it offers Oreka SC screen capture for fining agents who are most efficient at using the CRM and other desktop applications.

Solution Category
Customer Experience Management