With the changing business ecosystem and the increasing need to stay ahead of the competition, customer experience has become an integral element in measuring an organizations success factor. Now, users are increasingly engaging with companies via a wider variety of touchpoints and expect effortless, immediate, and personalized experiences. With an aim to transform company knowledge into an instantly accessible asset at every stage along the customer journey, Nanorep significantly reduces the volume of inquiries that reach the agent. The Nanorep platform resolves non-general issues that require personalization and specific account information such as questions regarding billing or order status.

Solution Category
Customer Experience Management