whitepaper
State of the Contact Center 2022
October 06 by CX NetworkDiscover what 500 contact center managers and customers think about creating memorable brand experience
11 Reasons why customer service chatbots fail
October 22 by CX NetworkChatbots can be indispensable to a business' CX, but they often fail. Here are the biggest mistakes to avoid so you can extract maximum value from your chatbots.
CXN Live: Digital Customer Experience Agenda
September 05 by CX NetworkHow can we optimise customer experience offerings whilst maintaining the human touch? ? Find out by attending CXN Live: Digital Customer Experience
The Asia-Pacific region's changing CX environment
July 02 by CX Network10 illuminating customer experience insights from a multi-country study.
Operationalizing experience management in Today's Age
June 18 by CX NetworkDiscover how operational customer experience management can help you win the battle for customers.
Operationalizing experience management in Today's Age (FR)
June 18 by CX NetworkDiscover how operational customer experience management can help you win the battle for customers.
The 5 competencies of CX success
April 30 by CX NetworkA comprehensive 38 page guide that covers in detail the five core competencies of CX program management and the financial benefits gained as your program matures.
The essential guide to effective CX measurement
April 09 by CX NetworkKey metrics and methods for effective customer experience measurement – and how to quantify, monitor and enhance CX by taking a data-driven, journey-based approach.
Your guide to omni-channel support for a seamless CX
February 28 by Zendesk ZendeskDownload this guide to learn more about the benefits of implementing an omni-channel strategy and solution and how to get started.
Devise a winning self-service strategy
February 20 by CX NetworkThis eBook evaluates customer journey mapping and how it can help evangelise intelligent self-service initiatives within an organisation.
Seven secrets of voice of the customer success
July 06 by CX NetworkSeven steps for your customer experience strategy to harness the voice of the customer.
The customer experience retail checklist
June 14 by CX NetworkAre you providing your customers with the right digital experiences, in-store and online? Retail is evolving and digital is the thread that ties together the customer experience. Customers expect yo...