Vodafone
4 ways to craft a stand-out omnichannel experience
March 14 by Melanie MingasDiscover advice from four CX experts on how to make digital customer experiences stand out against the competition
Use of WhatsApp by SMEs for better customer service
February 14 by CX NetworkDigs down into the untapped benefits like automation and decreasing repetitive tasks that services like WhatsApp can offer SMEs to increase sales and improve customer service.
The Digital Customer Experience at Vodafone Netherlands
January 05 by Tania Silva-JonesKatja Sizova is the Head of Digital at Vodafone Netherlands. In an interview at the Digital Marketing Exchange.How to engage with customers on a human level in a digital world
CX TALK: Vodafone Netherlands’ Digital Transformation Journey
October 27 by CX NetworkKatja Sizova is the Head of Digital of Vodafone Netherlands. In this session from the Digital Marketing Exchange in London she speaks about their digital transformation journey, what brought on the ch...
CX TALK: Vodacom's Self-Service Journey Case Study
August 18 by Zarina de RuiterGary Trehair is the Executive Head Self-Service and user Experience and South African Vodafone subsidiary Vodacom. At the CEM Telecoms Global Summit in London his presentation provided an insight into...