VOC
What is Voice of the Customer (VoC)?
October 05 by CX NetworkCX Network's guide to Voice of the Customer (VoC) programs
3 times APAC brands succeeded in their omnichannel goals
August 15 by Jerome SmailHow brands across APAC are driving omnichannel advances to improve customer retention and loyalty
6 ways to improve CX – even if it’s not in your job description
August 08 by Jeannie WaltersFrom nobody’s job to everybody’s job, Jeannie Walters shares her six tips for improving CX
3 ways to ensure your contact center is transforming for the future
July 11 by Adam JeffsLearn how VoC analytics, AI intelligence and can make a contact center shine
3 steps to transform your customer experience with AI-driven insights
June 22 by CX NetworkEnsuring customer voices are heard through the noise of unstructured data
How an emotional connection drives customer loyalty
June 21 by Melanie MingasDiscover four tried and tested ways by which you can create an emotional connection that will drive customer loyalty
How to drive customer-centricity with VOC and automation
June 20 by Adam JeffsUncover key insights from Mastercard, Citibank, Vodafone and Alibaba on the current state of VOC and how it promises to progress
The secret to personalized, loyalty-building ecommerce
June 16 by Melanie MingasFormer Gucci developer Filippo Conforti explains why composable commerce is the only way to create loyalty-building omnichannel UX
Powering better CX and ROI through Voice of the Customer
June 16 by Melanie MingasEnergy QLD’s Michael Dart explains how the supplier is using VoC to boost loyalty and retention
How Superdrug is pioneering the phygital retail experience
April 26 by Melanie MingasSuperdrug’s Matt Walburn explains the chain’s ‘online + offline’ omnichannel platform strategy
Why VOC programs form an essential component of the CX toolkit
April 11 by Chloe ChappellVoice of the Customer case studies and strategic advice from TSB Bank, Cambridge University Press and National Express
Five things all CX leaders need to prioritize
March 08 by Annette FranzAnnette Franz writes about five customer and workforce trends CX leaders need to be ahead on