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Uncovering better insights with user research and customer data
November 04 by CX NetworkCX experts from Pinterest, CashApp and Coca-Cola discuss how best to measure and action consumer insights
Video: CX Network LIVE APAC
February 19 by Myles HenryFind out why hundreds of customer experience experts are set to gather online for CX Network LIVE APAC
‘AI is very important to make the most of the data we have’
February 12 by Zarina de RuiterThe CDO of BNP Paribas discusses industry trends such as AI and digital transformation and how they’ve impacted their strategy. Thierry Derungs is Chief Digital Officer at BNP Paribas. In this interv...
Customer experience success at Comcast
February 07 by CX NetworkGraham Tutton is the Vice President of Customer Insights at Comcast. In this interview he explains how they're using insights from customer and employee data to improve the customer experience, set CX...
How LV= meets constantly changing customer expectations
January 23 by Zarina de RuiterLV= interview about measuring VOC in an age of survey fatigue, making real-time insights actionable and predictions for the year ahead.
4 profound insights on the state of customer data and analytics
December 13 by Zarina de RuiterEarlier this month we launched the 2017 edition of our annual Big Book of Customer Insight, Data & Analytics. To provide a snapshot of the report, we’ve created a short video with some of the mos...
Get ready for the customer experience predictions for 2018
November 14 by Zarina de RuiterLast year, CX Network and industry experts from the likes of Facebook, Heathrow Airport, O2, Atom Bank and Shop Direct predicted that key 2017 trends would be:Customers demanding an emotional connecti...
Snapshot: The future of customer insight, data & analytics
October 18 by Zarina de RuiterFollowing hot on the heels of CX Network Live: Data & Analytics with over 1000+ registrants, and last year’s The Big Book of Customer Insight, Data & Analytics 2016, tune in for the 2017 editi...
AI 2020: The future of CX… in 2 minutes!
October 09 by Zarina de RuiterOur new research shows that predictive analytics, artificial intelligence and smart devices are the intelligent enterprise applications that will have the biggest impact on organisations within custom...
The role of customer insight and data in 2017
August 16 by Zarina de RuiterNew research reveals data adoption rates and the biggest challenges for the customer experience industry We recently surveyed 100+ customer experience practitioners on their usage of big data and ana...
How TM Lewin is improving their CX through multi-channel
July 20 by CX NetworkKeith Nesbitt is the Chief Operating Officer of tailoring chain TM Lewin. In a presentation at the Customer Experience Exchange for Retail he spoke about the opportunities of implementing multi-chann...
The role of design in MasterCard’s customer experience
July 12 by CX NetworkVideo interview with MasterCard’s SVP, Group Head, Customer Experience & Design Cindy Chastain is the SVP, Group Head, Customer Experience & Design at MasterCard. In an interview at the Custo...