utilities
CX TALK: The Omni-Channel Experience of CenterPoint Energy
January 24 by CX NetworkGregory Knight is the SVP & Chief Customer Officer at CenterPoint Energy. At the Executive Customer Contact Exchange US he held a presentation around the omni-channel experience at the company. He...
CX TALK: Duke Energy's Customer-First Strategy
January 17 by CX NetworkGayle Lanier is the SVP Customer Services at Duke Energy. At the Executive Customer Contact Exchange US she held an insightful presentation on how utilities can thrive in an environment where custome...
Npower's Journey to Delivering an Excellent Customer Service
July 05 by Zarina de RuiterInterview with Jonathan Davies, Head of New Market Development at npower, about the differences and challenges of providing a service to B2B customers within the energy sector.Jonathan Davies is the H...