user experience
What is customer journey mapping?
January 27 by CX NetworkCX Network explores the experience design technique of customer journey mapping and how it can be mastered to provide meaningful value for customers
Tips on understanding customers’ core needs
August 17 by Chanice HenryDiscover top tips from Pinterest’s senior quantitative user experience research lead to transform your understanding about customer behavior and sentiment
How Eurostar Uses Mobile to Improve User Experience and ROI
June 01 by Zarina de RuiterHead of Digital at Eurostar on examining the power of mobile to improve user experience and ROI.