travel
Five loyalty programs with killer USPs
August 24 by Anna McKibbenLoyalty is about more than points. Discover which brands are bringing a unique take to the customer engagement game
Delivering superior CX with limited budget
August 23 by CX NetworkHow Firstsource helps travel and hospitality brands overcome the trickiest of CX challenges with the best of human and digital capabilities
Top 10 CX tech trends in travel, tourism and hospitality
March 03 by CX NetworkSharpen your customer experience strategy for 2021 using these key trends for travel and hospitality industry
In spotlight with the Founder of Ritz-Carlton, Horst Schulze
April 18 by CX NetworkFounding President and COO of Ritz-Carlton, Horst Schulze to discuss how he revolutionized the hotel industry, creating one of the most recognizable international brands.
How customer journey mapping revolutionised Menzies Aviation’s understanding of its customers
November 14 by Denisa SpinkovaDenisa Spinkova, VP Executive Services Development at Menzies Aviation reveals how customer journey mapping revolutionised how the aviation company understands its customers
Video snapshot: Customer experience in travel and hospitality
June 12 by CX NetworkLearn in 45 seconds how to make CX your competitive differentiator if you operate within the travel and hospitality industry. To accompany our brand new report: How travel and hospitality companies c...
How travel and hospitality companies can thrive through CX
June 05 by Zarina de RuiterThis market report delves into the trends, challenges and disruptors in travel and hospitality with case studies and expert advice to help your CX strategy
Case study: How Airbnb’s customer experience disrupts travel and hospitality
May 29 by Sofya BratusIndustry disruptors are often seen as challengers to traditional organisations, but what can you learn from them to optimise your own CX strategy? Airbnb has been cited by industry leaders as a disru...
One Month On: What We Learned From the United Airlines CX Nightmare
May 24 by Zarina de RuiterIt’s been a month since a United passenger was forcefully removed from a flight resulting in a PR disaster, what can companies do to prevent a similar CX headache? Whether you work in the travel and...
CX TALK: Nordic Choice Hotels’ Digital Retention Strategy
January 19 by CX NetworkTheresa Mattison is the Head of Ecommerce at Nordic Choice Hotels. In an interview at the CX Exchange Europe, she spoke about:Attracting and retaining customers through digital channelsThe implementat...
What CX Excellence Means to Digital Disruptor TourRadar
July 07 by Ramya NairHead of Community & Customer Experience at TourRadar on driving customer experience excellence through new marketing initiatives
The Key to Effective Customer Journey Mapping
May 24 by Ramya NairStine Ringvig Marsal Service Excellence Director at Copenhagen Airports discusses the key to effective customer journey mapping