telecoms
Can CX help double your revenue? Zen Internet’s CX director explains
February 24 by Melanie MingasDean Burdon, CX director at Zen Internet, explains how he is creating an effortless customer journey to keep churn rates low
CX Experts insights on customer experience in telecom
January 10 by CX NetworkInsights from customer experience experts in telecoms on designing excellence into customer care to impress customers and boost lifetime values,
Creating digital DNA with Microsoft Teams
October 12 by CX NetworkDiscover the full benefits of a unified communications strategy
How SMEs are using WhatsApp to offer better customer service
May 30 by Olivia PowellThe untapped potential of channel-based messaging as sales and customer communication channel
Experience activator: Customer-centric transformation
February 10 by Chanice HenryThe importance of customer-centricity in delivering meaningful customer journeys.
How telecoms firms should select their CX tech partners
January 20 by Ben WattsCX Network speaks with Gautam Borah, vice-president of customer operations at Vodafone Idea Ltd. , India, who offers his advice to decision-makers within the telecoms space on how to select customer e...
Ten emerging trends in customer experience management
December 24 by Gautaam BorahGautam Borah, VP of customer operations at Vodafone Idea pinpoints a series of industry agnostic trends set to impact the future of customer experience management.
BT’s key culture lessons for award winning CX
December 18 by Shanna PedersenShanna Pedersen shares some of the key lessons CX award winner BT has learned so far on its journey to build a customer-first culture.
Telecoms CEM Investment Trends eBook: 2020
November 08 by Adam MusprattA research group of telecoms customer experience experts provide buying pattern analysis for customer experience management.
CX Market Leaders In Telecoms
April 10 by CX NetworkRead this report to learn how to drive more targeted action in response to today’s trends for customer experience management in telecoms
Winners Revealed: CEM Global Telecom Awards
January 31 by CX NetworkThe winners of the CEM Global Telecom Awards were crowned onsite at the 14th Annual Customer Experience Management in Telecoms Global Summit in London.
Fight employee churn: Understand what staff hunger for
January 14 by Seth AdlerDarya Williams Senior Manager at T Mobile shares the telecoms provider’s approach to encouraging frontline employees.