surveys
Contact the customer directly and your NPS scores will soar
June 04 by Adam MusprattThe Chief Customer Officer of Sure International says that customer satisfaction is a company-wide responsibility and every team member has to be on board.
Do AI and text analytics bring the death of surveys?
February 02 by Gustavo ImhofIt’s a new world of customer feedback measurement, but is it out with the old and in with the new, or can traditional and futuristic tech work alongside each other to paint a complete picture? Let’s f...