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What is Voice of the Customer (VoC)?
October 05 by CX NetworkCX Network's guide to Voice of the Customer (VoC) programs
Five figures on ESG that prove customers care
September 20 by Melanie MingasCX Network rounds up the figures that show companies with a cause win the hearts of their customers
How SMEs can differentiate from 87% of competition
August 23 by CX NetworkOnly 13 percent of surveyed SMEs are using omnichannel capabilities, yet customers expect to engage with brands across multiple channels, like WhatsApp
“New normal” influencing convenience, budget and ROI
August 15 by Adam JeffsCX Network’s global state report has found a clear shift in consumer attitudes and brand investments year over year
Have your say: Calling all CX experts
March 24 by CX NetworkYour input will help us provide comprehensive insight into the customer experience industry and where it is heading.
Key customer experience trends in NorAm: CX Guide
October 27 by CX NetworkThis guide offers CX practitioners a valuable understanding of how customers are responding to are responding to CX strategies and initiatives in the NorAm region
Experience 2030: The Future of Customer Experience is Now
October 20 by CX NetworkDiscover how innovative technologies are accelerating the progression of customer experience initiatives in the APAC region
Six ways engagement analytics can go beyond the survey
January 13 by CX NetworkLearn how combining your structured post-call survey data with unstructured data mined from your contact center agents’ interactions can drive improved customer experience
5 biggest gaps in customer service for midsize companies
September 30 by CX NetworkThis report provides insight into why leaders should take an omnichannel approach
Artificial intelligence: Driving a smarter CX
July 04 by Zarina de RuiterIndustry survey launched to gauge how AI ready customer experience teams really are.