Self Service
The current state of CX with Chip Bell
March 07 by Melanie MingasAuthor, speaker and consultant Chip Bell tells CX Network how practitioners can mine change to find and maximize opportunity
“New normal” influencing convenience, budget and ROI
August 15 by Adam JeffsCX Network’s global state report has found a clear shift in consumer attitudes and brand investments year over year
The conversational support starter kit
April 28 by Intercom TeamLearn how to combine proactive, self-serve, and human support to get ahead of known problems and quickly resolve issues.
Building a happy marriage between brand and customer
February 09 by Chanice HenryThe art of building loyalty winning self-service channels and feedback driven customer service
Customer story: Rizzoli Education
May 20 by CX NetworkCome Rizzoli Education e Mondadori utilizzano l'intelligenza artificiale e il self-service per favorire la soddisfazione del cliente
Rules for self-service in customer experience
March 11 by CX NetworkUse these rules to guide the process of using self-service support to meet customers on their own terms while reducing the financial burdens of customer service.
How Novo Nordisk is building a multi-channel one-stop-shop knowledge base
March 20 by CX NetworkDiscover how Novo Nordisk is creating a one-stop-shop knowledge base for the scientific community and their customers