satisfaction
CX experts from Comcast, Oracle and more join CX Network LIVE
March 12 by Zarina de RuiterFollowing on from the success of CX Network LIVE: Customer Insight, Data & Analytics in October, the popular and insightful virtual event is back this month with a focus on feedback measurement an...
Case study: Euroloan Group’s customer satisfaction monitoring journey
July 11 by Petra MengeltThe customer service director of FinTech company Euroloan discusses how customer satisfaction monitoring has helped them elevate their customer experience In just a single week, I count far too many...
How DHL Freight Gets Real Results With Their CX Program
June 15 by Kim MacGillavryKim MacGillavry, Vice President Customer Experience at DHL Freight, discusses why to become truly customer-centric you need to start with your people, not your processes.