ROI
Powering better CX and ROI through Voice of the Customer
June 16 by Melanie MingasEnergy QLD’s Michael Dart explains how the supplier is using VoC to boost loyalty and retention
The 2023 CX leader handbook
May 04 by CX NetworkThe CX leader’s guide to tackling core customer experience challenges
Making the case for CX in times of uncertainty
April 11 by CX NetworkTackle global challenges head on and make the business case for CX growth
The CX cost equation and closing the engagement capacity gap
March 14 by CX NetworkDiscover which organizations are best prepared to solve the CX cost equation and lower the cost to serve through automation
Five things all CX leaders need to prioritize
March 08 by Annette FranzAnnette Franz writes about five customer and workforce trends CX leaders need to be ahead on
Smart customer experience investments buyers perspective
February 23 by CX NetworkThis guide represents how to smart contact center investments and customer experience management platforms and much more.
2022 Report on customer experience in asia-pacific region
February 20 by CX NetworkDiscover more about the primary trends impacting CX professionals in APAC and what CX features APAC brands are investing in.
Making the business case for contact center transformation
February 15 by CX NetworkDiscover how to deliver significant immediate, mid-term and long-term strategic value from the contact center
Predictive CX in APAC market
February 14 by CX NetworkA deep dive into how APAC brands are capitalizing on the growing number of digital consumers with sophisticated experience management techniques such as predictive CX.
Reimagining artificial intelligence for an omnichannel world
February 10 by CX NetworkThis report explores how data can be used to proactively enhance the customer journey and experience through the application of AI-based tools.
The CX misconception: don’t leave strategy to chance
February 07 by Muss HaqEvery business offers its customers an experience, but intentionally crafting customer experiences can improve key areas of business performance. TSB’s Muss Haq explains
How the Minnesota Twins changed fan experiences forever
January 25 by Adam JeffsDiscover how augmented reality is helping the Minnesota Twins to engage fans like never before and how the brand is going to capitalize financially