Retail
How Printemps implemented a virtual store in just 70 days
December 16 by Adam JeffsA look at how Printemps’ innovative virtual store experience was brought to life
How Nike used messaging to generate $900mn in digital sales
November 16 by Adam JeffsLearn how Nike utilized more than 35,000 store athletes during Covid-19 lockdowns
Turning loyalty into an advantage at Boots
November 08 by Georgia LewisThe head of Boots Advantage Card tells CX Network how the program has grown from 52,000 members to 15 million – and what’s next for customers
A CX leader’s checklist for Black Friday and Cyber Monday
November 01 by Georgia LewisBlack Friday and Cyber Monday have become important revenue-generators for brands globally – here are seven things CX leaders can do to boost sales
Artificial intelligence for an omnichannel world
October 28 by CX NetworkDiscover how a treasure trove of omnichannel data can be used to inform future customer interactions
CX in Retail 2022: Deepen engagement with AI and automation
July 26 by CX NetworkAs retailers marry in-store and digital touchpoints, learn how AI and automation can create unique, seamless experiences
10 tips to create a customer centric culture
May 20 by Doron PrylukLearn key insights and tips for creating a customer centric culture
How IKEA is using AI to remove friction from channel experiences
March 10 by Chanice HenryA look at how IKEA is utilizing artificial intelligence to boost customer service and convenience.
Building a customer-centric, sustainability culture in your business
January 18 by Michael StausholmLearn from sustainability expert Michael Stausholm on building authentic, customer-centric sustainability practices
Five customer experience trends to watch in retail
August 25 by CX NetworkThis whitepaper explores the key CX trends shaping the retail sector
[Infographic] Survival bootcamp: customer experience in retail
May 25 by CX NetworkDownload this infographic to access the highlights of the study’s exclusive findings on how the retail industry is surviving through tough economic climates
How Spotlight successfully launched a new channel?
March 10 by CX NetworkThe story behind Australia’s largest chain of fabric, craft, and home interior stores, Spotlight Pty Ltd and its mission to make its extensive product range available online.