programme
How DHL Freight Gets Real Results With Their CX Program
June 15 by Kim MacGillavryKim MacGillavry, Vice President Customer Experience at DHL Freight, discusses why to become truly customer-centric you need to start with your people, not your processes.
5 Lessons From the Planet’s Most Ambitious Culture Program
June 07 by Jason MooreJason Moore, founder of AT OUR BEST and previously Global Culture Change Lead at HSBC, will be speaking at CX Transformation: Financial Services Nordics later this month about the ground-breaking cult...