privacy
How to balance cyber security and seamless customer experience
June 10 by K V DipuHow to provide a secure customer experience while continuing to meet customer expectations
Five CX Trends to Watch in Financial Services
October 26 by CX NetworkIn this CX Network eBook, we explore the top five customer experience trends within FS as voted for by a panel of CX experts
5 steps to becoming GDPR ready
November 22 by Tobias GuentherThe five steps you need to take to be GDPR ready
GDPR: Fifth of customers refuse to share personal data in 2018
November 08 by Zarina de RuiterNew research reveals that nearly a third of consumers are reluctant to share more than their name and email address with brands.
Data Privacy Best Practices For Insights-Driven CX
September 14 by Nick RuddAs brand interactions customers have become increasingly digital, data and how the insights are actioned are critical to the growth of brands across the world.
How to tackle the privacy challenge when utilising big data insights
October 11 by Michael CutbillHow do you ensure you don’t break down the privacy barriers with customer data and lose invaluable trust ?
Improve CX across omnichannel platforms with personalization at scale
December 07 by CX NetworkDiscover how BT approaches personalization with restraint to provide true value to customers