predictions
5 quick-fire CX questions with Virgin Galactic
January 03 by Zarina de RuiterThe GM Astronaut Experience and Hospitality for Virgin Galactic answers some controversial questions, such as what he believes is the most overused buzzword in CX. Following on from our in-depth int...
Market report: Customer experience predictions for 2018
December 18 by Zarina de RuiterIt’s that time of the year again where at CX Network we look deep into our crystal ball to predict the biggest trends, disrupters and changes that will impact customer experience in the 12 months ahea...
Get ready for the customer experience predictions for 2018
November 14 by Zarina de RuiterLast year, CX Network and industry experts from the likes of Facebook, Heathrow Airport, O2, Atom Bank and Shop Direct predicted that key 2017 trends would be:Customers demanding an emotional connecti...
Market Report: Customer Experience Predictions for 2017
December 12 by Zarina de RuiterIs your CX strategy optimised to cope with the biggest trends that will be affecting you in 2017? Download your complimentary copy of the report today to find out.
Industry Leaders Predict the Hottest Trends in CX
February 07 by Zarina de RuiterPersonalisation and online-offline integration are just some of the customer experience trends highlighted by industry experts in our latest piece of content.
CX Trends: 2015 Reflections and 2016 Predictions
December 01 by CX NetworkThis whitepaper delves into the customer experience trends that were predicted for 2015, see how they panned out and how companies responded.