prediction
The CX lessons to take from 2022
October 07 by Adam JeffsWith 2022 almost done, CX Network reflects on the predictions that were made last year and the lessons they can teach us for next year
2018: The year of a more leveled CX playing field
February 06 by Gustavo ImhofThis isn’t the year of futuristic innovations and a complete industry overhaul, 2018 is about customer experience maturity across the board.Year after year, we see people talking about the next 12 mon...
How LV= meets constantly changing customer expectations
January 23 by Zarina de RuiterLV= interview about measuring VOC in an age of survey fatigue, making real-time insights actionable and predictions for the year ahead.