Peter F. Drucker
Think You Know What Your Customer Wants? Think Again
April 12 by CX NetworkPeter F. Drucker, in his book Managing for Results, pointed out: “What the people in the business think they know about customers and market is more likely to be wrong than right”.So he suggested this...
20 Behaviours Even the Most Successful People Need to Stop
March 27 by CX NetworkAs a 10-year board member of the Peter Drucker Foundation, I had many opportunities to listen to Peter Drucker, the world’s top authority on management. During this time, Peter taught me some very imp...
Turning Creativity Into Actionable Innovation
March 08 by CX NetworkIt's true: Many confuse the process of getting ideas with the agonising realities of putting them to work.Lack of creativity is not the problem in most organisations. Great ideas almost always abound....