orange
Customer Experience Learnings From Orange, Telefonica, Telus and More
January 25 by Zarina de RuiterCustomer experience leaders from Orange, Telefonica and Tesco Mobile shared their CX and digital journeys as well as the key takeaways learned along the way at the annual CEM in Telecoms Global Summit...
CX TALK: Orange’s 5-Year Customer Experience Strategy
September 08 by CX NetworkFabrice Andre is the Chief Customer Service, Quality and CSR Officer at telecoms company Orange. At the Customer Experience Exchange for Telecoms he held an insightful presentation about their long-t...
How Orange Used Customer Insights and Analytics
April 27 by Maya FowellAn interview with Geoffrey Zbinden, Vice President Big Data Analytics & Customer Base Management at Orange.