mobile
What is Voice of the Customer (VoC)?
October 05 by CX NetworkCX Network's guide to Voice of the Customer (VoC) programs
Meet the board: Nadya Melic, Vodafone Business
November 24 by Melanie MingasCX Network Board Member Nadya Melic talks about the changing role of telcos and the impact of next-generation technology on employee and customer experiences
The CX pros and cons of four common virtual call center models
March 22 by CX NetworkHow to navigate the customer experience impacts of virtual call center strategies.
Experience activator: Customer-centric transformation
February 10 by Chanice HenryThe importance of customer-centricity in delivering meaningful customer journeys.
How to build effective long-lasting relationships?
November 19 by CX NetworkStrategic insights from a CMO perspective around convincing customers you are a brand worth being loyal to.
How to effectively and seamlessly migrate data
July 23 by Olivia PowellWinner of Best Use of Insight and Analytics at the CX Elite Awards 2021, NatWest, shares tips for seamless data migration
Ultimate guide to building a customer loyalty winning mobile app
December 03 by CX NetworkCustomer centric tips for optimizing a mobile app so it boosts customer acquisition, conversion and retention rates
A practical guide to advancing your B2B customer experience
November 18 by Chanice HenryFour questions to diagnose and troubleshoot the stumbling blocks holding back your brand from B2B CX excellence
Digital Customer Experience Report 2020
November 02 by Chanice HenryCustomer experience experts reveal their views on digital experience design, customer behavior analysis and automation
Designing immersive multi-dimensional stories at Coca-Cola
June 09 by CX NetworkCoca-Cola’s UX Lead Architect for EMEA IT Marketing, Dobrian Dobrev, gives CX Network a flavor of his online talk on immersive digital stories
How AI analytics can boost sales effectiveness
June 05 by Adam JeffsPhilippe Mercier, VP of analytics, APAC at enterprise software solution provider NICE spoke at CX APAC Live 2020 on the power of AI analytics and sentiment scoring in improving CX and driving sales ef...
How Better Collective boosted customer engagement rates
April 06 by CX NetworkMarketing technology lead at iGaming affiliate, Better Collective shares his experiences of a challenging acquisition which resulted in a boost in customer engagement rates by 30 per cent advises on h...