millennials
The Biggest CX and Marketing Learnings From Millennial
May 05 by Zarina de RuiterThe Millennial 20/20 Summit delved into the demanding and digitally-savvy generation of consumers, and how today's strategies of brands such as Revlon, PepsiCo and Aldo Group help them connect to Gene...
How NotOnTheHighStreet and JD Williams Engage Millennials
October 13 by CX NetworkThis panel from the Customer Experience Exchange for Retail features Ben Carter, Global Marketing Director at NotOnTheHighStreet, and Claire Hill, Director Customer Services at JD Williams. They discu...
CX Trends: 2015 Reflections and 2016 Predictions
December 01 by CX NetworkThis whitepaper delves into the customer experience trends that were predicted for 2015, see how they panned out and how companies responded.
How Procter & Gamble's Prestige Became a Leader?
September 23 by Zarina de RuiterProcter & Gamble Prestige discusses its journey from only spending 10 per cent of the marketing budget on digital, to becoming a leader in digital marketing two years later.