Microsoft
Predictive CX in APAC market
February 14 by CX NetworkA deep dive into how APAC brands are capitalizing on the growing number of digital consumers with sophisticated experience management techniques such as predictive CX.
How CES 2023 set the pace for CX innovation this year
January 11 by Melanie MingasFrom inclusive beauty to hyper-personalized travel, CES 2023 showcased many CX advances
How Microsoft deploys machine learning for digital customer care
September 21 by CX NetworkWorldwide support leader at Microsoft explains how the technology giant is applying virtual support to solve customer issues
Omnichannel success stories
June 30 by Adam JeffsKey lessons and best practice examples from a range of leading brands on delivering successful customer experiences through channel integration
How Microsoft is perfecting the art of digital customer support
June 16 by CX NetworkBernard Slowey, Microsoft’s worldwide support leader for digital customer support, reveals the biggest mistakes to avoid with digital customer experiences.
2020: The year of significant CX transformation
December 17 by Michelle HueninkThe director of customer experience and analytics within the customer service and support organization at Microsoft. Michelle Huenink shares her thoughts on the year ahead for customer experience
Global Customer Service Report
March 20 by CX NetworkResearch from Microsoft confirms the power of customer service as 61% of customers surveyed admit to switching brands due to poor customer service.
Microsoft releases exclusive customer service masterclass series
March 18 by Chanice HenryMicrosoft's customer service masterclasses equip attendees with the tools to differentiate their brands through better customer service.
Microsoft proves customer services ROI through Dynamics 365
November 22 by Forrester GumpThis 2018 Forrester Consulting study commissioned by Microsoft provides results from six real world case studies involving Dynamics 365 for Customer Service.
Forrester Study: The Mandate for Intelligent Customer Service
November 21 by Forrester GumpIn this study, Forrester Consulting evaluates how customer service strategies are changing in the age of the customer.