mastercard
Better customer protection with biometric authentication
February 10 by CX NetworkDiscover the quick and frictionless authentication of voice biometrics with insights from Citi Singapore, Mastercard, Experian and Econet Wireless.
Three real-world ways to advance a contact center
August 25 by Adam JeffsLearn how CX experts from Humm Group, ShowPo and Mastercard overcame the disruption of the pandemic to deliver quality customer experiences
The role of design in MasterCard’s customer experience
July 12 by CX NetworkVideo interview with MasterCard’s SVP, Group Head, Customer Experience & Design Cindy Chastain is the SVP, Group Head, Customer Experience & Design at MasterCard. In an interview at the Custo...
CX TALK: MasterCard’s Customer Experience Transformation
October 04 by CX NetworkCindy Chastain is the SVP Group Head, Customer Experience & Design at MasterCard. In an interview at the Customer Experience Exchange for Financial Services US she spoke about:The challenges and o...
7 Insightful Takeaways From the Customer Experience Exchange
February 25 by Shay KhosrowshahiDelighting customers, differentiating the experience, the importance of C-suite buy-in and emotional engagement are just some of topics that dominated discussions at the Exchange.
MasterCard CMO: Experiences Matter More Than Things
November 12 by Zarina de RuiterInterview with the Chief Marketing Officer of MasterCard about customer engagement, digital marketing and the changing shape of the C-suite. Raja Rajamannar is the Chief Marketing Officer (CMO)...