machine learning
The A-Z of creating modern customer personas
May 05 by Jeannie WaltersJeannie Walters explains how CX leaders can use AI and sentiment analysis to develop more accurate personas and personalized journeys
The future of CX lies in data driven digital networks
December 29 by Olivia PowellTarv Nijjar, global director of AI and digital strategic initiatives at Mars Inc, gives his predictions for CX trends in 2022
Artificial Intelligence in Customer Experience Report 2021
September 22 by Olivia PowellCustomer experience experts reveal how AI is being used to enhance customer service capabilities
The future of chatbots as a cornerstone of customer experience
November 27 by Adam MusprattChatbots can be indispensable to a business’s CX, but there is still a long way to go, CX Network looks at is how the future of chatbots is shaping up
How Triptease empowers content personalisation?
September 11 by Adam MusprattDarya Vselubsky Customer Success Manager, Triptease provides insight on the future of CX, personalised content and overcoming data silos
Meet Sebastian Antony of Barclays
October 15 by Seth AdlerSebastian Antony - who is Barclays' Programme Lead - Enterprise Fraud -Machine Learning - joins Seth Adler and shares his philosophy.
Will Amazon Go deliver more convenience?
January 29 by Katie SadlerJust Walk Out – the checkout-free grocery store that’s paving the way for a tech savvy customer experience – has opened.
How Machine Learning helps AI-driven speech recognition
June 21 by CX NetworkSpeech recognition provides extra depth to customer feedback, but how do artificial intelligence and machine learning help drive this even further?
How automation can empower customer service
December 20 by CX NetworkFind out how Cash App resolved customer disputes in real time and picked up the pace on customer experience