Loyalty
The 6 biggest trends influencing customer loyalty in 2023
June 09 by Leila HawkinsThese are the key trends CX Network’s research has identified as having the biggest impact on customer loyalty this year
7 essential questions for a successful CX implementation
June 07 by Colin ShawColin Shaw explains why it is time to stop running and start focusing on the strategic questions that will define the future of CX
Why human digital experiences are better for business
May 02 by CX NetworkIn CX, digitalization can be a double-edge sword – discover how to meet customer demand with a human touch
Can CX help double your revenue? Zen Internet’s CX director explains
February 24 by Melanie MingasDean Burdon, CX director at Zen Internet, explains how he is creating an effortless customer journey to keep churn rates low
How Sephora uses digital channels to deliver on customer centricity
February 17 by CX NetworkCX Network looks at how Sephora is making life easy for customers with its upgraded omnichannel retail proposition
2023 Global Contact Center Trends
February 08 by CX NetworkDiscover how the contact center can drive customer loyalty in 2023
The 8 biggest CX stories of 2022
December 15 by Melanie MingasHere is CX Network’s pick of the top moments in customer experience management in 2022
Turning loyalty into an advantage at Boots
November 08 by Georgia LewisThe head of Boots Advantage Card tells CX Network how the program has grown from 52,000 members to 15 million – and what’s next for customers
Three brands taking community to the next level
October 21 by Anna McKibbenDiscover how Harley Davidson, Ikea and Nike monetized their biggest fans
Five loyalty programs with killer USPs
August 24 by Anna McKibbenLoyalty is about more than points. Discover which brands are bringing a unique take to the customer engagement game
Why customers break up with brands
August 04 by Melanie MingasWhy customers cut the chord with brands they used to love, and what those businesses can do about it
How to build effective long-lasting relationships?
November 19 by CX NetworkStrategic insights from a CMO perspective around convincing customers you are a brand worth being loyal to.