IT
Expert insights on channel integration in CX
February 23 by CX NetworkHow integrated customer service can drive agent satisfaction, customer delight and business growth.
Enterprising customer loyalty and retention in financial services
January 27 by CX NetworkThe report explores the tools that drive customer loyalty and retention and assesses how these various technologies can help financial services businesses to separate themselves from the increasing co...
Bridging the digital transformation divide
April 28 by Cyara TeamExploring the divide between aspirations and reality regarding digital CX
How a dedication to digital CX governance can triple your ROI
December 29 by Adam JeffsAccess the range of insights and analysis from leading experts in customer experience strategy, as featured in CX Network’s Digital Customer Experience Report 2020, to uncover how dedicated digital te...
How Walmart Health uses feedback data to enhance CX
April 03 by CX NetworkAt CXN Live: Customer Feedback and Satisfaction Shawn Nason, CEO at customer experience design specialist MOFi, discussed his journey with Walmart Health and how it partnered with customer feedback se...
In spotlight with the Founder of Ritz-Carlton, Horst Schulze
April 18 by CX NetworkFounding President and COO of Ritz-Carlton, Horst Schulze to discuss how he revolutionized the hotel industry, creating one of the most recognizable international brands.
The Zendesk Customer Experience Trends Report 2019
April 01 by CX NetworkDrawing from a data index of 45,000 companies using Zendesk, this report explores how market leaders tackle customer support.
Video: CX Management in Telecoms Global Summit 2019
January 24 by CX NetworkBack for its 14th year, next week the Customer Experience Management in Telecoms Global Summit will be helping telecoms businesses around the world take their CX strategies one step further.
Customer centric data analysis
December 10 by Seth AdlerLaura Evans, Chief Operating Officer at Naked Wines joins Seth for this week’s podcast to delve into the importance of being customer centric in business.
Perfecting the digital cx for the connected customer
December 07 by Chanice HenryCX Network explores how to perfect digital customer experience strategies
Microsoft proves customer services ROI through Dynamics 365
November 22 by Forrester GumpThis 2018 Forrester Consulting study commissioned by Microsoft provides results from six real world case studies involving Dynamics 365 for Customer Service.
Dialog Direct Video
November 22 by CX NetworkHear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success