investments
Calculating the ROI of Customer Experience [Free eBook]
March 29 by CX NetworkHow to Quantify the Impact of Your CX Investments
CX in telecoms global investment report 2018
November 27 by Zarina de RuiterHow is the telecoms industry is preparing for the next 12 months?
The global state of customer experience 2017
August 22 by Zarina de RuiterThe biggest CX trends, challenges and investment priorities for the next 12-18 months
How to select the right vendor partner?
June 08 by Colin ShawAfter our piece on key steps to building a business case for investment, CX expert and blogger Colin Shaw discusses how to make the most of those investments by finding the right partners for the job
6 Key Steps to Building a Business Case for Investment
May 22 by Ben FairbankWith customer experience investments at the forefront of organisational strategies, how do you turn a business plan into an investment approved by the C-suite? Ben Fairbank, Head of Customer Experienc...
The Customer Experience Buyer's Guide 2017
May 10 by CX NetworkYour ultimate resource to the key CX investment areas for 2017 and how to make the most from your vendor partnerships. There is no denying that in 2017 for organisations to stay ahead of their compet...
Annual Survey: The Global State of Customer Experience 2017
December 07 by Zarina de RuiterWhat are the biggest trends, challenges and investments that will impact customer experience, service, insight, digital and marketing in 2017? Virtual reality? Biometrics? Omni-channel? Self-service?...
Customer Experience and Service Investments 2016: Are Practitioner and Vendor Priorities Aligned?
May 09 by Zarina de RuiterCX Network’s annual survey gauged the views of global leaders – across all major industries – within customer experience, service, insight, digital and marketing, on the changes that will be defining...
The Evolution of Customer Experience in 2015
December 07 by CX NetworkThe key trends, challenges and investments from the last 12 months and how they will shape the CX landscape in 2016.
CX Network Annual Survey
October 06 by Zarina de RuiterWhat are the trends and challenges shaping global customer experience management investments in 2016? Take our survey to find out. I’d like to invite you to participate in the CX Network A...