intelligent enterprise
The 7 definite trends to transform customer experience in 2018
May 29 by Zarina de RuiterFrom hyper personalisation to the hybrid workforce, here are the top CX trends to incorporate in your strategy in 2018.
Market report: Customer experience predictions for 2018
December 18 by Zarina de RuiterIt’s that time of the year again where at CX Network we look deep into our crystal ball to predict the biggest trends, disrupters and changes that will impact customer experience in the 12 months ahea...
AI 2020: The future of customer experience
October 02 by Zarina de RuiterAn in-depth look into the intelligent enterprise investments, trends and challenges that will reshape the CX landscape over the next two years
Customer experience industry poised to join the AI revolution
September 20 by Zarina de RuiterResearch into artificial intelligence, the internet of things and robotic process automation reveals the biggest trends to impact the CX industry by 2020.