Insurance
Reimagining insurance operations with AssistEdge automation
November 11 by CX NetworkOvercome the complexity of insurance industry CX with intelligent automation
The life insurance conundrum: satisfaction declines as policy tenure increases
November 07 by Anna McKibbenNew research has found policy holders are unhappy with their life insurance. CX Network examines how the trend can be changed
Insurance CX shake-up: Technology for touchpoints
July 15 by Laura MullaneyAs the UK’s Financial Conduct Authority prepares to introduce a new Consumer Duty, Laura Mullaney, customer director at BGL Insurance, says it is essential for insurers to establish a greater understa...
Integrate technology to remove customer stress
February 17 by K V DipuThe head of customer service at Bajaj Allianz General Insurance explores the skill of sophisticated technology integration and how it can eradicate customer stress in brand interactions
Blending speed and empathy into customer experiences
February 15 by Peter ThompsonThe CEO of BGL Insurance explores what the customer of 2022 craves from brand experiences
Battling the ‘fire and forget’ effect in customer experience
July 21 by Chanice HenryGenerali Asia’s chief customer officer discusses how content and self-serve resources can boost customer loyalty and retention
Crafting customer experience success in Asia
August 03 by K V DipuKV Dipu, CX head of Bajaj Allianz General Insurance Company, shares some of the lessons he has learned during a 24-year career within the customer experience field