Innovation
How the metaverse will change the way we deliver CX
November 05 by Adam JeffsCX expert from The Sandbox offers his best advice for getting started in the metaverse and shares his predictions for its development in the coming years
Three massive changes coming to consumer payments and banking
October 24 by Adam JeffsFrom official crypto to loyalty, there are three huge changes in the digital finance space
Five ways Silicon Valley is reinventing CX
August 17 by Adam JeffsHow five leading Silicon Valley companies are helping to deliver quality customer experiences
Shifts in retail: How digital acceleration changed the industry
June 03 by Adam JeffsDiscover the key trends shaping the retail industry and learn how a focus on digital transformation, agent empowerment, personalized marketing and customer service have become the leading differentiat...
How BT utilizes consumer trends to innovate intelligently
June 17 by Adam JeffsNicola Millard, principal innovation partner at BT, discusses current consumer trends and how it has been impacted by Covid-19