individualisation
Forrester on Using Data to Drive Individualised Experiences
December 20 by Zarina de RuiterWatch this session from the Customer Experience for Financial Services: North America event presented by Michael Gazala VP & Research Director at Forrester.
CX TALK: Forrester on the Data-Driven Design Evolution
December 06 by CX NetworkTony Costa is a Senior Analyst at Forrest. At the Executive Customer Contact Exchange US he presented an insightful session on data-driven design and the rise of individualised experiences. He says t...