hospitality
Magic mirrors and virtual art: modern luxury goes digital
October 11 by Georgia LewisHow Gucci, Shangri-La and Neiman Marcus are taking luxury to another level
Five loyalty programs with killer USPs
August 24 by Anna McKibbenLoyalty is about more than points. Discover which brands are bringing a unique take to the customer engagement game
How CX can boost recovery in travel and hospitality
June 14 by CX NetworkThe customer centric strategies available to travel and hospitality brands as the industry attempts to recover from the huge disruption of the global Covid-19 pandemic
Designing memorable dining experiences through technology
November 06 by Gustavo ImhofThe latest tech is helping to streamline CX in the hospitality industry, but what are some of the key players to look at to create that unforgettable experience
Video snapshot: Customer experience in travel and hospitality
June 12 by CX NetworkLearn in 45 seconds how to make CX your competitive differentiator if you operate within the travel and hospitality industry. To accompany our brand new report: How travel and hospitality companies c...
How travel and hospitality companies can thrive through CX
June 05 by Zarina de RuiterThis market report delves into the trends, challenges and disruptors in travel and hospitality with case studies and expert advice to help your CX strategy
How Dorchester Collection Creates Personalized Experience
October 31 by Ana BrantAna Brant, Global Director of Guest Experience and Innovation at the Dorchester Collection of luxury hotels discusses the challenges of catering to individual customers, and how they have made this th...
How Accor Plus modernized omnichannel solutions for customers and employees
November 03 by CX NetworkHotel group transformed customer contact channels by moving from a call center and email-driven approach to an omnichannel experience