Global State

These are the key trends CX Network’s research has identified as having the biggest impact on customer loyalty this year

Marking Customer Service Week 2022, CX Network looks at four trends for CX practitioners to watch

More than 250 customer experience experts reveal how they are responding to customer behaviors and preferences to build loyalty-winning experiences

Data and analytics remains the leading focus for CX experts according to the findings of CX Network’s annual Global State of Customer Experience report

CX practitioners are struggling to show the value of artificial intelligence (AI) and machine learning (ML) in CX, research from CX Network

A seamless digital customer experience helps brands better understand and service customers, but unclear ownership of who owns digital experience is resulting in fragmented customer journey

Ensuring there is a consistent and seamless customer journey from one touch point to the next is vital for CX, however are struggling to make the omnichannel model a reality

Research from CX Network reveals that data and analytics is the top CX trend going into 2020

Research from CX Network reveals that CX practitioners are pushing hard for customer journey mapping

Research from CX Network reveals that CX practitioners need better methods of demonstrating the value of CX initiatives to board members

Research from CX Network reveals that CX practitioners are still struggling to create a culture where the customer is at the heart of the company

What are the biggest customer experience trends and challenges for 2017? And what are market leaders doing to prepare? We researched the industry for our annual Global State of Customer Experience rep...