Forrester
Get ahead by seizing the DX design opportunity
November 30 by Forrester GumpIf you want to deliver consistently great CX, you need a design system.
The Total Economic Impact of Amazon Connect
July 28 by CX NetworkDiscover the return on investment available from Amazon Connect according to Forrester's latest study
Forrester Wave™: Customer Feedback Management Platforms
July 28 by CX NetworkForrester’s Customer Feedback Management Wave represents one of the industry’s most thorough and detailed analyses of CFM platform vendors
The quest for data-driven engagement in APAC and Middle East
May 10 by CX NetworkBased on a survey of more than 250 APAC marketers this custom study, conducted by Forrester and commissioned by Adobe, Epsilon and Publicis, will provide APAC marketers tactical guidance on how to art...
Forrester Study: Economic impact of Qualtrics CustomerXM
November 01 by Vicky KatsabarisVicky Katsabaris presents the results of Forrester’s Total Economic Impact™ study on the Qualtrics Experience Management Platform.
Forrester Wave for B2C Commerce Suites
September 05 by CX NetworkCommerce suite buyers now require AI, machine learning and cloud infrastructure. Find out why SAP is leading in this space
Forrester Wave for B2B Commerce Suites
September 04 by CX NetworkDigital commerce is now maturing. From strong flexibility to personalisation and complex find out why SAP is a leader in this space
The CX Revenue Growth Equation Holds True In Europe
September 12 by CX NetworkRecent customer experience research by Forrester on whether superior customer experience drives superior revenue growth when customers are free to switch businesses .